a. Australian Consumer Law (ACL) i. Identify two general protections for consumers provided in Schedule 2 of the Competition and Consumer Act 2010. ii. Identify two kinds of agreements that are not unsolicited consumer agreements as listed in Parts 6 and 7 of the Competition and Consumer Regulations 2010. iii. Identify the types of retailers to whom the Unit Pricing Code, a mandatory industry code under the Competition and Consumer Act 2010, applies.
Legislation	General Protections These are general protections, which create standards of business conduct in the market.
Schedule 2 of the Competition and Consumer Act 2010	1.
2.
Regulation	Kinds of Agreements That are not Unsolicited Consumer Agreements
Parts 6 and 7 of the Competition and Consumer Regulations 2010	1.
2.

Code of Practice	Types of retailers to whom the Code applies
Unit Pricing Code	1.
2.
b.Work Health and Safety (WHS) Identify the following: i. The legislative Act that governs WHS in your state/territory. ii. The regulations that define how to meet the legislative requirements in your state/territory. iii. The code of practice that provides practical information on how you can meet the requirements in the Act and Regulations in your industry. These must be ones used in your indicated state/territory and industry in the Preliminary Task. They must be the current iteration. Answer the guide questions that follow about customer service.
i. Legislative Act
(1) Identify at least one legislative requirement that has an impact on customer service.
(2) Briefly explain how the identified legislative requirement impacts customer service.

ii. Regulations
(1) Identify at least one regulatory requirement that has an impact on customer service.
(2) Briefly explain how the identified regulatory requirement impacts customer service.
iii. Code of Practice
(1) Identify at least one code of practice requirement that has an impact on customer service.
(2) Briefly explain how the identified code of practice requirement impacts customer service.