A banking executive studying the role of trust in creating customer advocates has determined that 44% of banking customers have completetrust, 49% of banking customers have moderatetrust, and 7% have minimal or no trust in their primary financial institution. Of the banking customers that have completetrust, 68% are very likely to recommend their primary financialinstitution; of the banking customers that have moderatetrust, 16% are very likely to recommend their primary financialinstitution; and of the banking customers that have minimal or notrust, 1% are very likely to recommend their primary financial institution.

A. the probability that if a customer indicates he or she is very likely to recommend his or her primary financialinstitution, the banking customer also has complete trust.

B) the probability that a banking customer is very likely to recommend his or her primary financial institution.