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A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a Poisson distribution at the rate of

A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a Poisson distribution at the rate of three per minute. In serving themselves, customers take about 15 seconds, exponentially distributed.
How long would you expect it to take to get a cup of coffee?
What is the probability that three or more people are in the cafeteria?
Note: Do not round intermediate calculations. Round your answer to 1 decimal place.
If the cafeteria installs an automatic vendor that dispenses a cup of coffee at a constant time of 15 seconds, how many customers would you expect to see at the coffee urn (waiting and/or pouring coffee)?
If the cafeteria installs an automatic vendor that dispenses a cup of coffee at a constant time of 15 seconds, how long would you expect it to take (in minutes) to get a cup of coffee, including waiting time?

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