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A call center in the USA outsources some of its operations to India. If the call center management wants a responsive service, it should: a.

A call center in the USA outsources some of its operations to India. If the call center management wants a responsive service, it should: a. Include some idle time when scheduling the workload of call center agents. b. Expect costs to be low because call center agents would likely be fully utilized. c. Expect long lead times for calls coming to the call center

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