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A call center picks up incoming calls in a mean time of 15 secs, with a standard deviation of 5 seconds. It receives 1000 calls
A call center picks up incoming calls in a mean time of 15 secs, with a standard deviation of 5 seconds. It receives 1000 calls daily on average. Approximately how many calls could be expected to be picked up within 20 seconds, in a day? Assume the call response time follows a standard normal distribution.
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Practical Management Science
Authors: Wayne L. Winston, Christian Albright
5th Edition
1305631540, 1305631544, 1305250907, 978-1305250901
