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A call center receives 46.3 calls per hour on average. The center has 31 customer service representatives (CSRs) on hand to answer calls, and on

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A call center receives 46.3 calls per hour on average. The center has 31 customer service representatives (CSRs) on hand to answer calls, and on average it takes 23.5 minutes to answer a call. a) What is the capacity of the call center (in calls per hour)? YOUR ANSWER: EXPLANATION: b) What is the average utilization of the CSRs? YOUR ANSWER: EXPLANATION: c) What is the cycle time (in minutes)? YOUR

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