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a call center receives an average of 50 calls per hour. answering each call takes average of 5 minutes and there are 7 workers answering
a call center receives an average of 50 calls per hour. answering each call takes average of 5 minutes and there are 7 workers answering calls. both call arrivcals as well as service time fluctuate ov
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Strategic Management Concepts and Cases Competitiveness and Globalization
Authors: Michael A. Hitt, R. Duane Ireland, Robert E. Hoskisson
12th edition
1305502140, 9781473745179, 1305502205, 9781305502147, 1473745179, 978-1305502208
