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A call center receives an average of 50 calls per hour. Answering each call takes average of 5 minutes and there are 7 workers answering
A call center receives an average of 50 calls per hour. Answering each call takes average of 5 minutes and there are 7 workers answering calls. Both call arrivals as well as service times fluctuate ov
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Contemporary Strategy Analysis Text and Cases
Authors: Robert M. Grant
9th edition
978-1119120841, 1119120845, 978-1119120834
