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A call center technical specialist spends varying amount of time in each call to resolve the concern. The time spent in each call is
A call center technical specialist spends varying amount of time in each call to resolve the concern. The time spent in each call is modeled using the following distribution: X~ Exp (0.2). Find the 70th percentile:
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Introduction To Management Science A Modeling And Cases Studies Approach With Spreadsheets
Authors: Frederick S. Hillier, Mark S. Hillier
5th Edition
978-0077825560, 78024064, 9780077498948, 007782556X, 77498941, 978-0078024061
