A Canadian bank has received multiple complaints from customers concerning its Philippines-based call center. The bank is exploring the possibility of moving the call center back to Canada. This would require the closure of the Philippines operation and the establishment of a Canadian-based operation. Setting up the new call center in Canada would require significant efforts in HR planning to ensure a smooth transition of operations. The HR director has tasked you(the HR manager)with investigating various options including downsizing, restructuring, and/or retraining. Critically evaluatethe major concerns and problems faced by an HR manager insuch ascenario andmake a recommendation as to how you (in the role of HR manager) might approach these circumstances. What shouldyourfirst steps be? APA writing conventions should be followed with a minimum of two (2) sources referenced (at the end of your answer) and cited (as appropriate within your answer). Your response (minimum of 300 words) should be a thoughtful, objective academic analysis of the OBHR concepts being learned in the course. You must post your answer in the body of this discussion post and NOT in MS word or PDF file as an attachment. Review the posts of your peers and respond to a minimum of two posts with substantive contributions (minimum of 100 words each) extending the discussion (due Sunday by the end of the day, yet posting on at least two days during the week). Citations are encouraged, but not required for the responses to your