Question
A case reporting that a user is unable to access one of their courses. a. You have access to the servers, the database, and the
A case reporting that a user is unable to access one of their courses.
a. You have access to the servers, the database, and the error logs. What steps would you take to begin your investigation? Provide reasoning for the starting point and describe your next steps.
b. Give a step-by-step solution on how to fully solve this problem and get the solutions.
Check off all the applications or tools you would use during your investigation. Additionally, provide a brief explanation about why you would use that application or tool. Cluster Administrator Computer Management Debug Diagnostics Directory Properties Distributed File System Fiddler IIS Logs IIS Manager PerfMon Product Error Logs sp WholsActive SQL Execution Plans SQL Server Configuration Manager SQL Server Management Studio SQL Server Profiler Windows Event Viewer Windows Security Services WireShark wwmmmmmmmmm
Step by Step Solution
3.45 Rating (164 Votes )
There are 3 Steps involved in it
Step: 1
To investigate a case reporting that a user is unable to access one of their courses follow these steps Initial Analysis Start by gathering informatio...
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Step: 2
Step: 3
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Auditing and Assurance services an integrated approach
Authors: Alvin a. arens, Randal j. elder, Mark s. Beasley
14th Edition
133081605, 132575957, 9780133081602, 978-0132575959
