A CEO of a large company is frustrated by how much time he loses by bickering with a new set of employees. He estimates that since this group was hired, the profit of the company has decreased by 5%. He thinks that these new employees are the causes of his issues and he wishes to fix these problems. Why is this an example of the cognition and personalization stage of the conflict process? Because the CEO has admitted that the problem exists Because this is the first phase where the CEO needs to quantify the losses that the problem is causing Because he was aware of the cause of the conflict and how it affected him Because this is the phase where the decision on how to resolve the issue is made QUESTION 10 The impact of diversity on groups is mixed (positive and negative), because of all of the following except: If members can weather their differences, over time diversity may help them be more open-minded and creative and to do better It is difficult to be in a diverse group in the short term Even positive effects are unlikely to be especially strong Group members are loyal to each other and are motivated to stay in the group