A client comes into the agency yelling threats at you and slamming their fist on your desk. After approximately 30 minutes, you are able to de-escalate the client and they leave the agency. While you were not physically hurt, you are left feeling uneasy with a pounding headache. How should the agency respond? A client comes into the agency yelling threats at you and slamming their fist on your desk. After approximately 30 minutes, you are able to de-escalate the client and they leave the agency. While you were not physically hurt, you are left feeling uneasy with a pounding headache. How should the agency respond? Immediately discharge the client as this behaviour is unacceptable. Debrief with the team within 24 hours to discuss how individuals are feeling about this incident. Talk about the incident but wait at least 2 weeks so the staff can fully recover from the incident. Carry on with everyday "business," understanding that this is part of working in the social service field