Please give me a heads up on - "I really like this work and the people at Glass Top Restaurant" said Joe, a server. "But I think I could do more if I had the chance!"

"Well," repliedBino, a cook, "We are a small restaurant, but employees do come and go. There is always a chance to take on another position."

"I've been here awhile,"Binocontinued, "and I would like to continue cooking. I can see, however, that others might like to learn different tasks and earn more money. Why don't you talk to Estella? Our boss may have some ideas for you."

Develop a conclusion to describe what should have been done differently to prevent the outcome, or what should be done to improve the situation going forward. In your conclusion, provide at least 3 key points from the lecture this week that relate to the case study.

Case Study Questions:

Do you think Estella has a responsibility to explain training opportunities at Glass Top Restaurant to employees? Support your answer.

The restaurant is a small operation without a large training budget or access to corporate resources. What is some practical things Estella might do to help employees improve their knowledge and skills and perhaps reduce turnover?

What are some things managements may be overlooking in this situation?