A client has given you several units to lease in the same block. The lowest priced one ($350/week) has been successfully leased but the landlord doesn't want a new signboard with the new price on it (which shows 'units starting from $450/week...').   

A. What ethical and regulatory standards would you not be following if you were to do what the landlord instructs and leave the initial signboard up?

 You have told the landlord you cannot follow his instructions. He refuses and has now come to the office, saying you have treated him unfairly and are charging him extra costs for nothing.

B. Explain how you would handle this situation. Mention the communication strategies that you would use with the landlord.