A clinic CEO is looking for options on how to expand their clinic hours from 12 hours 5 days a week to 24/7. Their small clinic has seven working clerical staff performing registration and release of information jobs. One of the identified options of the CEO in expanding the clinic hours is to put or implement client self-registration kiosks.

To do:

Do a force-field analysis of the implementation of a kiosk considering the clerical staff's viewpoints.

Identify and thoroughly explain 10 driving forces.

Identify and thoroughly explain 10 restraining forces.

Note: Do not include cost as a driving or restraining force.