A company has just designed a user interface by novice designers that was a disaster. You have been brought in as an HCI Consultant to explain what went wrong. The novice designers pointed out that "We used it ourselves for over a week! We really loved it! I can't understand why we're getting all these nasty letters from our users!" From the above quote: 1) Explain what they should have done. (2 mark) 2) What principle(s) among the five User Interface principles did they violate and provide at least two principles justify your answer? (4 marks) 1 A B 1 EE U *3 ES 2