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A company is deciding between 2 foreign firms to provide its call center services. A factor-rating method is used. Factors are rated on a scale
A company is deciding between 2 foreign firms to provide its call center services. A factor-rating method is used. Factors are rated on a scale of 1-10, with 1 being the best score.
- If the factors are weighted equally (respective weights of .333), what is the factor-rating score for each firm and which firm is preferred
- Suppose a consultant recommended that Factor 3 be twice as important as Factor 1, while Factor 2 should be twice as important as Factor 3. Using the weighted method, what is the factor-rating scorer for each firm and which firm is preferred? (Round your weights to the third decimal place.) Show all work by hand (not excel), thank you!
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Firm
Factor 1
Factor 2
Factor 3
A
8
7
5
B
4
8
7
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