A company offers customized loans. Customers call toll free number with a specific loan request and obtain a response within an hour. One hour loan's business process includes 5 activities that must be conducted in the sequence described below. Activity 1: Answer customer call and record key information ( 4 minutes/loan) Activity 2: Gather and format the information (such as credit scores, etc.) for analysis ( 5 minutes/loan) Activity 3: Analyze the information: check creditworthiness and decide the loan amount and APR to offer ( 7 minutes/loan) Activity 4: Perform final checks on the loan offer (2 minutes/loan) Activity 5: Call customer back with the new loan offer and close ( 4 minutes/loan) - The whole process is conducted by 3 workers in a worker paced line. The assignment of tasks to workers is as follows: Worker 1 does activity 1 Worker 2 does activities 2 and 3 Worker 3 does activities 4 and 5 Each worker is paid $20 per hour. You can assume that there exists unlimited demand and that loans are entering the process at the rate of the bottleneck. 1. What is the bottleneck in the process? 2. What are the costs of direct labor? 3. What is the labor content? 4. Across all the 3 workers, what is the average labor utilization