A company uses Dynamics $365$ Customer Service.

The company has created macros and company$-$endorsed solutions to common problems in Microsoft Word. The company enables Smart Assist.

You must verbally communicate to a customer an official company$-$endorsed solution for a problem in the fastest way possible.

Which two actions should you perform? Each correct answer presents part of the solution.

Select all answers that apply.

Use macros. Create agent scripts. Associate scripts to session templates and use scripts. Use Smart Assist. Use knowledge search.