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A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, however, is 64 repairs/day and the actual output is

A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, however, is 64 repairs/day and the actual output is 62 repairs/day. Which of the following factors would you recommend that the manager investigate: quality problems, absenteeism,  or scheduling and balancing? Explain your reasoning.

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