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A conflict arises between a nurse practitioner and a practice manager over the use of diagnostic testing in the Emergency Department. The nurse practitioner would
A conflict arises between a nurse practitioner and a practice manager over the use of diagnostic testing in the Emergency Department. The nurse practitioner would like to order a CT head scan for a patient with a severe new-onset headache and facial weakness, but the practice manager is concerned that too many CT scans are ordered in the department, resulting in financial shortfalls that may imperil the viability of the department. The practice manager therefore has requested that CT scans are only ordered for headaches after a trial of pain relievers. The NP agrees to only order head CTs for patients with classic tension headaches or migraines after a trial of pain relievers, but requests that this head CT be done because of the additional neurologic symptoms. The practice manager agrees and also asks the NP to disseminate information about the new policy about head CTs to her colleagues, which she agrees to do. What approach did the nurse practitioner use to manage resolution of this conflict? A. Avoidance B. Accommodating O c. Collaboration O D. Compromise
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