A. Consider THREE (3) ways information systems can be used as a competitive tool. (12 marks)

B. Hackers and their companion viruses are an increasing problem, especially on the Internet. What are the most important measures a firm can take to protect itself? (3 marks)

C. You have been engaged as a consultant to the information technology division of a state university to design and facilitate a new system for handling applications online. This has been an entirely paper-based process. Relate the first steps to be taken including any study to be carried out before the system is designed.