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A credit card provider monitors the process of handling customer queries for new credit cards using a control chart. The process has five steps and

A credit card provider monitors the process of handling customer queries for new credit cards using a control chart. The process has five steps and after preliminary analysis a set of parameters was identified as critical. If these parameters were not properly addressed, the process is considered to have been executed incorrectly. Everyday, samples are drawn from the process and assessed. Each sample is of size 100. The following table has 30 such samples drawn over two-month period. Each row shows the sample number and the no. of defective executions of the process.
1. Setup a control chart for the process.
2. Is the process under control? Plot the samples on the control chart. Please identify all possible indicators of the process being in or out of control and for reasons to investigate.
Sample No. No. of Defective executions
110
213
320
421
516
623
73
810
912
104
1124
1217
1315
1413
1524
1619
1713
1822
196
2023
2123
2210
2313
2417
2513
2618
2719
2820
2921
3022

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