A critical incident in the group was when we linked one area of improvement from the icebreaker to the definition of self-awareness. For example, participants were asked how they came to the conclusion that they needed to learn to say 'No' .

Taking what each group member said and following up with questions and validating and normalising was a turn around moment as the discussion went deeper.

Support your analysis: Use 3 relevant references from course readings and additional resources to support your analysis of the critical incident. These references should provide evidence or theoretical explanations to support your observations and interpretations