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A customer asks for a refund for his TV because it no longer works. He still has the original packaging and his receipt. When you
A customer asks for a refund for his TV because it no longer works. He still has the original packaging and his receipt. When you inspect the TV you find a crack on the bottom corner. He claims it was there when he bought the TV a month ago.
How should you respond?
Explain that your store is unable to process the refund
Explain that your store is unable to process the refund without a receipt
Ask if he has proof the crack was there when he bought the TV
Ask if the product has been opened
Process the refund
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Quantitative Analysis For Management
Authors: Barry Render, Ralph M. Stair, Michael E. Hanna
11th Edition
9780132997621, 132149117, 132997622, 978-0132149112
