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. A customer comes in and itoler thot he has always bouptil producti from your company but about tro yeon ogo he boughi a scote
A customer comes in and itoler thot he has always bouptil producti from your company but about tro yeon ogo he boughi a scote for weighing pockopes ond l broke cher fail tiro weeks of ls Ha gol to disgulled that he didn't bring if back and this is he fist lime hey been bock in your office supply ifore. What would you say?O Tel the customer it he only got one bod produet in all the things he had previously bought from your compony hey lucky.O Tell him to go home and get the scale and bring it in and youll see i a can be fixed Apologize hot he got a defective scale. Tell him thot the manufacturer has atriet qually control but sometimes a bod product slips through. Tel him that your company is proud of the qually of your merchandise, but somotimes you have on lem hat does not perform correcty. Tel him you with he would have brought the toole back within the warranty period because it would have been easy at that time to correct the problem and make sure that ho was satisfied with his purchose. Both and When should you attempt to close?You may mark only one answer Only offer the customer has said ho wants to buy the productO As soon as the customer moves towards the counter whore you write up the solos Anytime and anywhere the customer starts giving you buying signols.O As soon as the customer says he will think it ovor.O Right aftor the customer has brought up his fith objection.
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