Question
A customer has placed an online order. However, due to huge popularity of your new product, many orders came which is why you are running
A customer has placed an online order. However, due to huge popularity of your new product, many orders came which is why you are running out of stock. reply response to your customer briefly addressing the issue. While addressing the bad news, what are the elements that needs to be kept in mind in order to deliver an effective message and not lose the customer?
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Electronic Commerce
Authors: Gary Schneider
9th edition
538469242, 978-0538469241
