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A customer informs you that one of your team members was rude and dismissive. As the customer explains the situation, you learn that the customer
A customer informs you that one of your team members was rude and dismissive. As the customer explains the situation, you learn that the customer had an unreasonable request given that your team member was busy trying to complete an assignment. What would you do in this situation? A) Apologize to the customer and offer to handle the request yourself B) Ask your team member to apologize to the customer C) Talk to your supervisor about the situation and let your supervisor know that the customer's request was unreasonable D) Thank the customer for bringing this to your attention and assure the customer that you will address the situation with your team member
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