Question
A customer relationship management system is a repository of customers information. Discuss with an example how using such a system at Qantas, contributes to improving
A customer relationship management system is a repository of customers’ information. Discuss with an example how using such a system at Qantas, contributes to improving customer service but could also constitute a present an ethical issue.
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Modern Systems Analysis And Design
Authors: Joseph Valacich, Joey George
8th Edition
0134204921, 978-0134204925
