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A customer reports that when he tries to visit certain search engine websites, his browser redirects the requests to a search engine he has never

A customer reports that when he tries to visit certain search engine websites, his browser redirects the requests to a search engine he has never heard of. It happens with several different browsers. What might be the source of this problem?
A 0 Malware-infected browser add-in
Rootkit
Social engineering
Compromised DNS server
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