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A customer service analyst at a hotel has noticed that about 7 0 % of customer complaints are due to poor room service, 1 5

A customer service analyst at a hotel has noticed that about 70% of customer complaints are due to poor room service, 15% result from check-in issues, 10% are due to inconvenient pool hours, and 5% are caused by a variety of other problems. This manager is most likely using

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