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A customer service area at a retail store processes returns, answers customer questions and addresses customer complaints. The manager of the store believes that if

A customer service area at a retail store processes returns, answers customer questions and addresses customer complaints. The manager of the store believes that if customers wait more than 8 minutes to get a customer service representative, they get irritated. The customer service process has been designed to achieve a customer wait time of between 6 and 12 minutes. The manager has collected 10 samples of 5 observations each of customer waiting time over a two-week period. The data of the waiting times is given in the following table:

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