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A customer service area at a retail store processes returns, answers customer questions and addresses customer complaints. The manager of the store believes that if
A customer service area at a retail store processes returns, answers customer questions and addresses customer complaints. The manager of the store believes that if customers wait more than minutes to get a customer service representative, they get irritated. The customer service process has been designed to achieve a customer wait time of between and minutes. The manager has collected samples of observations each of customer waiting time over a twoweek period. The data of the waiting times is given in the following table:
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