Question
A customer service center receives an average of 40 calls per hour. The service time per call follows an exponential distribution with a mean of
A customer service center receives an average of 40 calls per hour. The service time per call follows an exponential distribution with a mean of 3 minutes. The cost of each customer waiting in the queue is estimated at $2 per minute. The cost of each idle agent is $30 per hour. What is the expected cost per hour for the system?
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Project Management A Systems Approach to Planning Scheduling and Controlling
Authors: Harold Kerzner
11th edition
1118022270, 978-1118415856, 111841585X, 978-1118022276
