A customer tries to return sunglasses she bought earlier in the day because a lens popped out. She removed the tag, which is required for a refund. She's eligible for an exchange, but there are no more sunglasses in stock.

What should the associate do$?$

Suggest she look around the store for something else to exchange the sunglasses for

Apologize and suggest she inspect items more closely before buying

Tell the customer she'll need to return to the store with the tag in order to receive a refund

Check to see if the sunglasses are available online to ship directly to her