A customers specification for the weight of an antiseptic cream sold in plastic tubes is 5 0.1 ounces. At Brooklyn Pharmaceuticals, the distribution of the filling process is centered at 5.02 ounces with a standard deviation of 0.04 ounces.

1. Please list the specification limits and compute the sigma capability Z of the current process.

Don't forget to indicate the formula you use to show your work.

2. With a target sigma capability of 3, determine whether the filling process is capable of delivering to customer specifications.

3. If the company can successfully improve the process and have the filling process centered at exactly 5.00 ounces (without changing the standard deviation), can they achieve the target sigma capability of 3?

4. If the company reduces the variation in the filling process and achieves a standard deviation of 0.03 ounces (average mean still at 5.02 ounces), can they achieve the target sigma capability of 3?