Question $4$

$5\mathrm{.}88pts$

Frankie is working retail and they are having a big sale. Many of the customers are unhappy with the wait time and angrily confront Frankie to hurry up and accommodate their needs. If Frankie has a difficult temperament, which of these reactions to her customers is most likely?

Frankie does not feel she has the leadership skills to handle the situation, so rather than addressing the customers herself, she shies away from the situation and asks her boss to deal with the customers.

Frankie becomes overwhelmed with the change of attitude compared to her typically friendly customers. This unusual situation causes Frankie to shut down and delegate the issues to another worker.

Despite angry customers, Frankie is able to maintain a happy attitude and collaborate with the customers on how they can find a common ground in the situation.

Frankie gets extremely offended by the customers' comments and begins to yell back at them.