1. A defines a companys overall functions, organization, products, services, customers, suppliers, competitors, constraints, and future direction.

1. business profile
2. business model
3. business system
4. business process

2. The department head must enter overtime hours on a separate screen is an example of a(n) requirement.

A: output B: input

C: processes

D: performance

3. When a company performs a SWOT analysis, a emerges.

1. short-term tactical plan

2. long-term strategic plan

3. intermediate-term operational plan
4. all of the above

4. Internal factors that affect IT system projects include all of the following except .

1. strategic plans

2. user requests

3. the economy

4. existing systems