A delegate pack which contains any key reference material that delegates can use as when required for reference. The delegate pack must include An analysis of the importance of performance measurement to organisations. An explanation of the main functions of performance measurement systems An example of how to determine appropriate sources if information and data to carry out performance measurement. An analysis of the external factors that impact on performance measurement An outline of the systems and processes involved in performance analysis in or profit organisations An outline of the systems and processes involved in performance analysis in not-for profit organisations and the public sector An explanation of why divisional performance is, measured in organisations An explanation of why performance measurement is measured reported in organisations An evaluation of the needs of different audiences when reporting performance.