A department sends out an email to all of its employees asking that they refrain from printing personal items on the photocopiers. Since Brian has encountered problems with this before, as well as a number of other photocopier issues, Brian sends out a reply$-$all email asking that people also do not leave coloured paper in the trays or leave the copiers jammed. In response, the supervisor sends Brian a message asking Brian not to send out mass emails using "reply all" without clearing it with them first.

Brian has most likely

$--$

offended the supervisor because it is their job to solve departmental problems, not Brian's

$)$ offended colleagues by pointing out their abuse of the photocopier

$$ violated a spoken or unspoken convention of the organizational culture in which it is expected that mass emails be sent from management only

$$ violated a cultural norm

$$ incorrectly used the "reply all" tool within the email software