A. Discuss the steps in the Problem-Solving Process and explain the steps by providing an example of how a decision-maker uses each step to solve a problem. You may choose a problem of your choice.

B. Discuss the similarities and differences between PDCA and PDSA methods for continuous improvement. What makes the methods differ in how they are implemented within an organization to accomplish continuous improvement?

C. Describe the relationship between symptoms and problems. Also, describe and explain the three general types of error that can occur in problem-solving. Give examples.

ONlY provide APA format citations and references for A, B and C!!!

Homework Set 4

Provide a short answer to each of the following questions.

1. Discuss the integration of acceptance sampling with statistical process control in a quality system.

2 .Why is it important that a sample taken from a lot be random?

3. What is meant by the term "statistically valid?"

4. Discuss the information to be obtained from the OC curve for a particular sampling plan.

5. How can a quality engineer make the OC curve closer to the ideal shape?

6. Of what value is a cost of quality system to an organization?

7. Why might there be some initial conflict between an organization's cost accounting and quality engineering departments in starting a cost of quality program?

8. Why might prevention costs be referred to as an investment while failure costs might be referred to as true costs?

9. Why does Deming refer to external failure costs as "unknown and unknowable?"

10. Contrast Deming's and Crosby's views about the ability to quantify external failure costs.

11. How do Taguchi's ideas about quality costs differ from the traditional view?