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a) Discuss the THREE (3) categories of quality costs and give an example for each category. (15 marks) bIllustrate a process-chain-network (PCN) diagram for a

a) Discuss the THREE (3) categories of quality costs and give an example for each category. (15 marks) bIllustrate a process-chain-network (PCN) diagram for a car dealer. 10 marks

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