A. Explain force field analysis in detail with an example. Also write about the uses of Force field analysis. B. Explain the four common steps involved in identifying customers in any industry. Answer the above two questions with relevant examples using 250 words(together for both parts A and B) 4

A. Explain force freld analysis in detail with an example. Also write about the uses of Force field analysis. B. Explain the four common steps involved in identifying customers in any industry. Answer the above two questions with relevant examples using 250 words( together for both parts A and B)