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a. Explain the meaning of quality. 5 points b. Explain the similarities and differences between the dimensions of 'product quality' and that of 'service quality'.

a. Explain the meaning of quality. 5 points b. Explain the similarities and differences between the dimensions of 'product quality' and that of 'service quality'. 17.5 points. c. Comment on the post of at least two students. 7.5 points

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