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A federal government agency is aiming at reducing its computer related trouble ticket calls by 15 percent within a year. How would you propose accomplishing

A federal government agency is aiming at reducing its computer related trouble ticket calls by 15 percent within a year. How would you propose accomplishing this goal? What type of knowledge base would be helpful to create? What type of explicit knowledge would you provide?

Provide an answer with at least 2 paragraphs.

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