A few months have passed since Stephanie's loan was approved and settled. Your broker business has now grown substantially to the point you now employ four staff members in support roles to assist you and the two other brokers in meeting clients' demands and liaising with lenders and other parties. You need to restructure the business to improve teamwork and processes.

Briefly outline what you would do to initiate these improvements, taking into account:

how current allocation of duties could be improved

how data collection and storage could be better managed across the team

that you want to see improved communications within the team.