Question
A few years ago, Oscar Munoz the former CEO of United Airlines faced a lot of criticism over how United handled taking a passenger off
A few years ago, Oscar Munoz the former CEO of United Airlines faced a lot of criticism over how United handled taking a passenger off an airplane. Here is a clip:https://www.youtube.com/watch?v=eU1HPwKrMrY
Most people disagreed with how the airline handled the situation. As with most things, it is more complicated than it appears on the surface.
Besides being too rough with a passenger, what other parts of the situation could have been handled differently? Some are not as obvious.
How should the CEO have reacted? What should his next steps be?
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Practical Law Office Management
Authors: Cynthia Traina Donnes
4th Edition
1305577922, 978-1305577923
