A financial services firm seeks to increase diversity in its workforce using Robert Livingston's five-step plan. To date, it has made employees aware of the problem, and determined the root cause. What is the firm's next best step? Ensure that everyone is willing to invest the time, energy, and resources necessary for strategy implementation. Monitor the situation and create a feedback loop. Create strategies for addressing the problem withing the organization. Increase employee empathy for the problem in the organization