a) Find the raw process time for an insurance claim. b) Find the capacity of each step and identify the bottleneck step. What is the capacity of the system? c) If all steps are working at exactly the bottleneck rate, and the time in system for all claims is equal to the raw process time, how many claims are in the system? d) Again assume that all steps are working at exactly the bottleneck rate. However, now process step A is performed in a separate building and claims are shipped from step A to step B every 2 hours (assume that the shipment time is negligible). Therefore, there are 'buffers' between Step A and Step B: A 'Out' Buffer B ' In' Buffer Transport Step A Step C Claims Step B i) Find the average number of claims in the A 'Out' buffer. ii) Find the average number of claims in the B 'In' buffer. iii) Find the average number of claims in the entire system. iv) Find the average time for a claim to be processed. Problem 3 Quotable manufactures a removable disk for PC's. There are four major stages in its manufacture. The first stage is coating of disks. Coating is done by an automated machine that can run 24 hours/day. It produces 100 disks/hour. The second stage is assembly of the disk into the case. Assembly takes the average worker 2 minutes/disk. There are 10 workers at this stage. The third stage is testing, which catches defects from the coating operation. Each testing machine takes 5 minutes to test a disk. There are 30 machines and enough operators to keep these machines busy if necessary. The fourth stage is labeling the disk Each worker here can do 2 disks/minute. There are 3 workers who do this task. Assume the workforce completes 8 full hours of work each day, and stages 2 through 4 run 8 hours/day. Demand is 2100 disks/day. Assume all rates and times are deterministic (no variability in demand or production) For (a) and (b) assume 100% quality. Testing finds no defects