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A firm trained its customer service representatives who handled telephone inquiries to handle walk - in customers as well. The firm engaged in Multiple Choice
A firm trained its customer service representatives who handled telephone inquiries to handle walkin customers as well. The firm engaged in
Multiple Choice
job enrichment.
scientific management.
job design.
job enlargement.
job rotation.
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Management Process
Authors: Lee Long
4th Edition
978-0201822939,0201822938
